![]() ![]() Quantify AudioFinder uses remarkably adaptable phonetic indexing, so it automatically returns precise results regardless of audio quality, speaker accent, dialect, slang or non-standard grammar. Quantify AudioFinder will search large numbers of calls at high speed you can add the results to a quality management package like Quantify QM™. Its intelligent search facility, which incorporates filters across a wide range of criteria, can help with compliance checks: for example, you may need to verify how your contact centre agents greet customers or whether your company name is mentioned early in the call. A simple add-on to Quantify Recording Suite, Quantify AudioFinder is invaluable in investigations, dispute resolution and validating transactions or call information. Search voice content quickly and accurately across audio or video media at far lower cost than a traditional audio analytics solution. So you won’t just benefit from effective call logging you’ll optimise resources and be able to control your budgets more easily. Better still, the software monitors VoIP quality of service (QoS) to ensure you receive good call quality from your network provider. Quantify Call Management gives web-based ‘dashboard’ views of activity from all your call systems in near real-time, together with flexible call reporting, statistics and data visualisation. It helps improve employee productivity by identifying non-business outgoing calls and detects network abuse or fraud – all unnecessary costs. With Quantify Call Management software, businesses can reduce communication and call billing costs by up to 30%. Quantify QM™Lite gives the same advantages, but is based on a single server for maximum cost-effectiveness. Contact center professionals want to spend time managing their agents, not their quality management system. It also links to PCI suppression for compliance and allows supervisors to distribute coaching tips with best-practice examples. Flexible reports including automated scheduled reports to save you time.Customised scoring forms based on your evaluation criteria.Synchronised voice and screen recording.Yet the application, which integrates seamlessly with Quantify Recording Suite, offers: It’s designed for supervisors and managers without specific IT training and requires no specialist knowledge. Quantify QM™ is very easy to get to grips with. And the results? With Quantify QM™, you’ll deliver measurable enhancements in vital areas such as call handling time and first call resolution. It’s the perfect quality monitoring and quality evaluation package that enables you to perform everything from agent evaluation and assessment to training and coaching. Red Box Quantify QM™ will help you improve quality in your contact center. Advanced audio and screen-based assessment.Agent evaluation, with advanced audio and screen-based assessment.Red Box recording simplifies these essential tasks: Red Box solutions are ideal for smaller to medium-sized contact centers, but scale easily for enterprise-level organizations without introducing complexity. Quantify also provides essential business and employee protection through dependable total recording. ![]() It enables you to build customer loyalty and deliver an excellent experience that reinforces brand values, minimizes repeat calls, maximizes ‘sales through service’ and optimizes call length. Red Box Recorders In your contact center or call center, Red Box Quantify™ recording helps develop a competitive edge. ![]()
0 Comments
Leave a Reply. |